Account access
Sign-in trouble, verification emails, invite links, or getting back into the right household.
Solenne support
How can we help?
Email us when something blocks your household setup, forwarding, review queue, reminders, account access, or a privacy request. We will use the details you provide to find the right account and help you get unstuck.
Common support areas
What we can help with
Forwarding and email processing
Questions about forwarding setup, supported attachments, missing messages, or extracted items that need review.
Household and invite issues
Help with household members, shared access, roles, or an invite that did not land where expected.
Reminders and planning items
Support for due dates, tasks, reminders, calendar entries, edits, dismissals, or source-message context.
Privacy and data requests
Account deletion, data access, privacy questions, or requests about household information.
Response expectations
We reply as soon as we can. If an issue blocks account access or a time-sensitive household workflow, mention that up front.
Account and data requests
Use support for deletion, access, privacy, and security requests. We may verify account or household authority first.
Keep sensitive details minimal
Send only what is needed to explain the issue. We can ask for more context if it is required to investigate.
Support FAQ
Before you email
How do I contact Solenne support?+
Email support@solenne.life with the email address you use for Solenne, a short description of the issue, and any context that helps us find the right account or household.
What should I include in a support request?+
Include your Solenne account email, the household or invite involved if relevant, what you expected to happen, what actually happened, and your device or browser if the issue is app-related.
Can I request account deletion or a data request here?+
Yes. Email support@solenne.life for account deletion, data access, privacy, or security requests. We may need to verify account or household authority before acting on the request.
Can support review a forwarded email issue?+
Yes. Tell us which message or forwarding flow caused trouble and what result you saw in Solenne. Do not send sensitive details unless they are needed for the support request.